Delete Your Prep50 Account

Delete It Yourself on the Website

Use the same email and password, or the same Google account, that you use in the Prep50 app.

1. 1Go to prep50.ng/app/delete-account and sign in.
2. 2Read what happens, then type DELETE in the box to confirm.
3. 3Tap Delete my account.

Can't Sign In? Ask Us by Email

Email [email protected] from the email address on your account, with the subject Delete my Prep50 account. Include the phone number on the account, if it has one.

We check that the request comes from the account's owner before deleting anything. We reply within 7 days and delete the account within 30 days of confirming it is yours.

What We Delete

• Your name, email address, phone number, address, gender and profile photo
• Your password and any Google sign-in linked to the account
• Every device signed in to the account, and its notification tokens
• Your sign-in sessions on the app and the website, which all end

What We Keep, and for How Long

Some records stay after your account is deleted. None of them can be used to sign in, and they no longer carry your name, email or phone number.

Before You Delete

• We cancel your Google Play subscription when you ask to delete your account, so it doesn't renew. You keep access until the time you paid for ends. If you change your mind, you can restore it in Google Play subscriptions before it ends.
• Time you have already paid for is not refunded.
• Once the account is deleted it cannot be brought back. To use Prep50 again, sign up for a new account.